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Would you like to add your favorite station to the RadioLoyalty Player?
Let us know by filling out the form below.
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RadioLoyaltyTM supports multiple types of streams. Streams that work best are MP3, AAC, AAC+
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FREQUENTLY ASKED QUESTIONS ABOUT RADIOLOYALTY™

PLEASE NOTE: The answers below reflect the current status of the RadioLoyalty™ program. In accordance with our Terms of Use and Privacy Policy, the answers to the following questions are subject to change without notice. We reserve the right to change any part of the RadioLoyalty™ program at any time without notice.

General

What is RadioLoyalty™?

RadioLoyalty™ is a loyalty program that rewards users of Internet radio and mobile stations that use our UniversalPlayer™ platform. Now listeners/viewers earn points for listening/watching and performing other tasks. Points are redeemable for merchandise through RadioLoyalty™.

Is there any cost to join RadioLoyalty™?

There is no cost to join RadioLoyalty™.

Is RadioLoyalty available worldwide?

RadioLoyalty is open to all countries except countries that prohibit such services.

Update Account Profile, Change Password, Forgotten Password

To update your account profile or change your password, go to here and login. Then follow the instructions on the screen.

To retrieve your RadioLoyalty™ password, please open the player, in the upper right corner click "Login", click "Forgotten Password?", and submit your e-mail address. An e-mail with your password will be sent to you.

Loyalty Points

How do I earn points?

You must be logged-in to your RadioLoyalty™ account in order to be granted points. There are a lot of ways to earn RadioLoyalty™ points, including signing up to become a RadioLoyalty™ member, listening or watching your favorite broadcast(s), using the search bar in the station's player to perform your Internet searches, and performing other designated tasks. We are constantly adding new ways to earn points so check back often. Please remember, you need to be logged-in to earn points.

What actions in the player earn me points?

Points are awarded in many ways while using the UniversalPlayer™. The amount of points awarded shall be subject to change and shall be at the sole and absolute discretion of RadioLoyalty™. Some of the more common loyalty point offers are provided below for informational purposes.

Listening or viewing programming, points are awarded in 10 minute increments after listening or viewing in any one session for at least ten minutes or more.

Using the share feature in the UniversalPlayer™ to share with your friends on popular social media platforms (up to 12 shares daily).

Using Apps in the UniversalPlayer™ (up to 10 uses daily).

Using the Rate this Song feature (up to 24 ratings per day).

Responding to special offers (varies based on the offer).

Responding to qualified surveys (varies based on the survey).

Do I need to be logged in to earn points?

Yes, you must be logged in to earn points.

What can I use my points for?

You can redeem your points for merchandise in the RadioLoyalty™ Store.

How long does it take for loyalty points to show up?

Please allow 30 minutes from the time you logout of the player for points to post to your account.

Do my points have an expiration date?

Points are good for 365 days from the date they are awarded, and then they may automatically expire. When points expire, they no longer exist and they will not be reflected in your account balance.

Can I listen and earn points on my mobile device?

Yes! You can listen and earn points on your IPhone, IPad, Android, and Blackberry Playbook.

How much are my points worth?

RadioLoyalty™ points have no monetary value and cannot be bought, sold, traded, bartered or otherwise transferred except through the RadioLoyalty™ program according to the terms and conditions of the program then in effect. Attempting to buy, sell, trade, barter or otherwise transfer your Points outside of RadioLoyalty™ program will invalidate your points.

Can I earn points from multiple players at once?

Each user account can only earn points from one stream at a time.

What happens if there is a fraction of a point?

No fractional points will be issued. Fractional points are rounded up to the next whole number.

What time zones are used for measurement?

Points are calculated in PST or the PST equivalent of the time zone you are in. Days start and end on the PST equivalent, i.e. 3am EST (12:00 midnight PST) is the start of a new day for users in EST. 11:59 PM PST/2:59 am EST is the end of the previous day.

What happens if I don't have enough points to get the merchandise I want? Can I buy more RadioLoyalty points?

You cannot currently buy RadioLoyalty points. We may add a feature in the future to allow this.

Redeeming Loyalty Points

How do I redeem points?

To redeem products, please call us at 1-805-308-9152, option 3 Monday - Friday 8am-5pm PST or email us at [support at radioloyalty dot com].

When I redeem points, how do you make sure you use my oldest points first?

Our system will automatically use your oldest points first. The first points earned will be the first points to be used for redemption.

I can't hear the station

Please make sure that you are running the most recent version of Adobe Flash. To check what version you are running and if an upgrade is available, please click here.

There may be an issue with the configuration on the broadcasters' side. Please use the contact form to submit information for us to investigate

My buffer drops frequently

There may be an issue with the configuration on the broadcasters' side. Please use the contact form to submit information for us to investigate. You can also search for similar stations using our station guide here.

Station is unavailable

There may be an issue with the configuration on the broadcasters' side. Please use the contact form to submit information for us to investigate. You can also search for similar stations using our station guide here.

My loyalty points disappeared when logged out

Please allow 30 minutes from the time you logout of the player for points to post to your account. Some player actions have daily maximums; these may show up in your current player session but will be corrected in your account.

My password doesn't work

To retrieve your RadioLoyalty™ password, please open the player, in the upper right corner click "Login", click "Forgotten Password?", and submit your e-mail address. An e-mail with your password will be sent to you.

For best results copy and paste password directly from email.

Mobile

I can't find the App when searching in the App Store or download it.

Please search for RadioLoyalty as one word. If it does not come up, your phone may not be compatible.

Please contact your mobile provider for additional support.

To download the App for iPhone click here.

To download the App for iPad click here.

To download the App for Android devices click here.

To download the App for Blackberry Playbooks click here.

internet radio listeners

LISTENERS

Listen to over 5,000 stations

Earn points while you listen

Redeem points for merchandise

Apps including news, weather, gossip and more

broadcasters

BROADCASTERS

Unlimited Icecast streaming

Easy to implement - takes just minutes

Earn premium revenue running premium ads

Online reports and analytics

advertisers

ADVERTISERS

Largest radio audience in the U.S. and world (per comScore, Dec 2011)

Industry leading ROI

Extremely engaged audience

Target by demographics

Display, audio, and video ad regions

partners

PARTNERS

Rep groups

App developers

Device manufacturers

Radio/Channel guides

Others